Tutorial on Knowledge

We firmly believe in what we do. Without unnecessary modesty, we want to declare that hosting is our calling.
Any site, both large and small, should open quickly from anywhere in the world.
We have been working on this since 1999!

How to connect free Let's Encrypt SSL certificate
in the control panel?

Let's Encrypt SSL certificate
Free Let's Encrypt SSL certificate

To do this, use the access data from the service instructions or go directly from the billing panel: Let's consider connecting a free Let's Encrypt certificate using the ISPmanaager control panel using the domain mydomen.com as an example, instead of it you need to use your domain.

1. In the WWW domains section, select the required domain.
2. Next, you need to check the necessary checkboxes to generate an SSL certificate and redirect requests to https.
3. Let's go to the SSL Certificates section to see the issuance process of the current SSL certificate.
4. The SSL certificate is issued successfully when the message "Let's Encrypt certificate successfully received" appears in the issuance log.
After completing the sequential steps, you can go to the site and see that it opens via the https protocol with the Let's Encrypt certificate.

To renew the certificate, click the renew button.

How to make an A-record?

A-record
Learn more about managing DNS records

Each virtual hosting client has the ability to edit DNS records of their domain using the "Domain Names" section in the control panel.

How to check if a domain is available for registration?

Domain is available for registration

You can check if a domain is available for registration using external whois services:
For international domains: http://whois.domaintools.com

I lost my billing login details, how can I restore access?

Click on the "Login" button

Click on the "Login" button, then select the "Remind password" link and enter your email, which you used when registering your account. Within a few minutes, you will receive instructions on how to restore access to your email.

Are there any notifications about the need for the next hosting payment and autopayment?

Notifications about the need for the next payment

Notifications about the end of funds on your account are sent to your email 10, 5, and then every day until the expected end date of funds.

Funds are written off daily, so you can top up your account with any amount, but when you extend the service for a long period, you can get a bonus.

Unfortunately, creating an auto payment is not currently provided, but this may change in the future.

Rules for handling complaints

Complaint

Our - Hosting is an information intermediary and cannot consider disputes between parties instead of the court, also our hosting does not control and fill any third-party site and its administration.

If a complaint is received by us from a user about a domain or site hosted by us, we will send a notification to the owner of the site. The owner of the site is obliged to take action on the complaint within 24 hours.

If there is no response to the complaint from the owner of the site, we block such a site.

How to exchange cryptocurrency for hosting services?

cryptocurrency
Cryptocurrency for hosting services

To exchange USDT, LTC, or Paypal, in the payment section there is a description of the payment instructions in the user's personal account.

How to create a subdomain on virtual hosting?

www-domains

You can add a subdomain in the "www-domains" section, in the panel. You can also add a subdomain as an alias to the main domain.

What version of php?

Version PHP

On our virtual hosting, PHP version is 7.4. It is not possible to change the PHP version for the site.

How to import MySQL database?

MySQL database

To perform import on our hosting, go to the Imported file panel, click the Browse button, specify the dump of the imported database and click OK at the bottom of the page.

How to transfer an international domain to your service?

Domain to you for service

You can transfer your domains in international zones (com, org, net, info, etc.) to us and renew them through us. Write to our support service.

How to delete an account?

Delete an account

To delete your account, please create a support request.

Http error 500

What should I do?

When trying to access your website, you may see a page which returns the status code “500”. In Google Chrome, you’ll see a page with the error code HTTP ERROR 500.

There are typically two reasons which can cause this error:
 1.The PHP code has crashed.
 2.The .htaccess file contains invalid rules.

Here are some things you can try to debug and fix this.

- You can enable PHP error messages.

Write the following in your code:

ini_set('display_errors', 1);
ini_set('display_startup_errors', 1);
error_reporting(1);

If this still doesn’t allow you to see any error messages, please contact the script developers for help.

- Fixing invalid .htaccess rules

However, you can remove or rename your .htaccess file (to .htaccess.backup, for example) and refresh the page. If you don’t see the HTTP ERROR 500 anymore, that likely means there was an error in the .htaccess file.

Information Whois

Description of fields in Whois service information about domain names

Domain name: domain name website
Registry Domain ID: domain name registry identifier

Registrar WHOIS Server: Whois-registrar service
Registrar URL: Registrar's website address

Creation Date: domain registration date
Updated Date: date of last change of domain information

Registrar Registration Expiration Date: domain registration expiration date according to the Registrar
Registry: domain name registrar (RU-CENTER)

Registry IANA ID: registrar identifier in IANA
Registry Abuse Contact Email: email address for complaints regarding domain names

Registry Abuse Contact Phone: phone number for complaints regarding domain names
Domain Status: status (DELEGATED or NOT DELEGATED, clientTransferProhibited)

Registry Registrant ID: domain administrator identifier
Registry Name: domain administrator name

Registry Organization: domain administrator name
Registry Street: apartment, house number, street

Registry City: city
Registry State/Province: region

Registrant Postal Code: postal code
Registrant Country: country identifier

Registrant Phone: domain administrator's phone number with international code and city code
Registrant Phone Ext: domain administrator's additional phone number with international code and city code

Registrant Fax: domain administrator's fax number with international code and city code
Registrant Fax Ext: domain administrator's additional fax number with international code and city code

Registrant Email: domain administrator's email address
Registry Admin ID: administrative contact ID

Admin Name: administrative contact name
Admin Organization: organization name

Admin Street: apartment, house number, street
Admin City: city

Admin State: region
Admin Postal Code: postal code

Admin Country: country identifier
Admin Phone: phone number with international code and city code

Admin Phone Ext: additional phone number with international code and city code
Admin Fax: fax number with international code and city code

Admin Fax Ext: additional fax number with international code and city code
Admin Email: email address

Registry Tech ID: identifier of the technical contact
Tech Name: name of the technical contact

Tech Organization: name of the organization
Tech Street: apartment, house number, street

Tech City: city
Tech State: region

Tech Postal Code: postal code
Tech Country: country identifier

Tech Phone: telephone number with international code and city code
Tech Phone Ext: additional telephone number with international code and city code

Tech Fax: fax number with international code and city code
Tech Fax Ext: additional fax number with international code and city code
Tech Email: email address

Name Server: list of DNS servers supporting the domain if it is delegated (multi-line field - 1 name server per line; if the server name contains the domain name, its IP addresses are indicated)

DNSSEC: Availability of a zone signature in accordance with DNSSEC specifications (signedDelegation or unsigned)

Support

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Support us: question@emi-space.com